Privacy information
The Graduate Outcomes survey is a UK-wide survey capturing information about the activities and perspectives of graduates 15 months after they finish their studies. All eligible graduates who complete a higher education course are asked to take part in the survey. Your responses will help current and future students gain an insight into career destinations and development. They will also help your university or college to evaluate and improve their courses.
The survey is of national significance as it allows policy makers, charities, journalists, researchers and others to understand the higher education sector and the state of the graduate labour market.
For more information on the survey, see our frequently asked questions.
This notice explains how we use and share information we collect about you in relation to the Graduate Outcomes survey. Each year it’s reviewed and updated. Copies of past notices, in both English and Welsh, can be found on our Historic Collection Notices page.
Data controller
Jisc is commissioned by the UK higher education (HE) funding and regulatory bodies to carry out the Graduate Outcomes survey. Jisc is responsible for collecting and disseminating information about HE in the UK and the designated data body for England. Jisc merged with the Higher Education Statistics Agency in 2022 and retains the HESA branding for this area of its work.
Jisc is a not-for-profit company and charity registered in England. Jisc owns a subsidiary company called Jisc Services Limited (JSL) and together they deliver Jisc’s products and services. Any reference to “we”, “us”, “our”, “Jisc” and “HESA” are to these group companies. We are the data controller of the personal data processed for the purposes described below.
You’ll find more information about who we are and how to contact us at the end of this notice.
Data collection
The survey asks about activities you may be undertaking at the time of responding. For example, you may be working, studying, travelling or caring for someone. The data we collect about you therefore depends on your situation. Each activity question set includes some subjective questions. These ask how you feel about your current situation, how what you’re doing fits with your future plans and whether you’re using what you learnt in your studies. We publish the current survey questions on our website.
Your survey responses are linked to data collected from your HE provider when you were a student. See our Student Collection Notice for more information about our annual HE data collection, including how to identify the data items included in the collections relevant to you. We refer to the Graduate Outcome responses and the HE annual student collection data as “HESA Information”.
HESA Information includes special category personal data, for example, information about ethnicity and disability status. This more sensitive type of data is given greater protection by law and we must meet certain conditions to use it. In the context of the Graduate Outcomes survey and subsequent data analysis, the conditions we rely on to process special category data include those relating to research and statistical processing, the equality of opportunity and safeguarding individuals at risk.
How did Jisc get my contact details?
With the exception of FE colleges in England, your HE provider sent us your contact details so that you can take part in the Graduate Outcomes survey as described in the Student Collection Notice. The funding and regulatory bodies in the UK require registered HE providers to supply this information to us.
If you studied at a FE college in England your contact details were provided to us by the Education and Skills Funding Agency via the Office for Students through the Individualised Learner Record.
FE colleges in Scotland do not take part in the Graduate Outcomes survey.
If you received a loan or grant from the Student Loans Company, they may also have provided us with your contact details so that we can compare these with those received from your HE provider and ensure we are using the most accurate information to send you the Graduate Outcomes survey.
How your information is used by Jisc and the lawful bases we rely on
Purpose 1 – contacting you about the survey
We use your name, email and phone number to contact you about completing the Graduate Outcomes survey.
We or one of our suppliers may also use your contact details as part of an audit to check that the Graduate Outcomes survey has been undertaken properly.
We rely on the lawful basis of public task for this purpose. Processing your personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
Purpose 2 – conducting the survey
We collect the survey responses in fulfilment of our role as the designated data body for England and our equivalent roles for the other countries of the UK. Our role requires us to collect, publish and disseminate information about HE in the UK. The responses to the Graduate Outcomes survey are part of this information.
We aggregate responses into larger datasets which we analyse for research and statistical purposes. You can read more about this in Purpose 4, below. We hold and manage the data to maintain ongoing high standards in security, efficiency and usefulness. For example, we:
- Quality assure data to improve accuracy
- Monitor data systems and procedures to identify problems and areas for improvement
- Monitor overall response rates, and per level and subject, to promote survey performance based on student characteristics
- Monitor the effectiveness of and engagement with Graduate Outcomes survey emails for example, by analysing open rates and content interaction. Further information on how you can opt out of this can be found in the footer of each email
- Create derived fields to enrich data utility and insights
We also use the data for research and analysis about the survey’s use and future development, for example:
- By looking at data quality and the sector’s reliance on time series data
- By considering how it can contextualise the use of HESA Information
- By assessing the implications of changes to processes, systems and software on data outputs
We rely on the lawful basis of public task for these purposes. Processing your personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
We may also rely on the lawful basis of legitimate interests, where processing is necessary for maintaining high standards in Graduate Outcomes survey processes, efficiency, data security and usefulness.
Purpose 3 – the provision of information to HE providers, funders, regulators and other public authorities
We share Graduate Outcomes survey results with your HE provider, the funders and regulators of HE in the UK and other public authorities. This is in fulfilment of our role as the designated data body for England and our equivalent roles for the other countries of the UK. The information assists these organisations in meeting their respective statutory, regulatory and public duties relating to the receipt and use of HE data. These organisations are data controllers of the information they receive from us and have their own privacy information explaining their purposes. Sometimes their purposes include linking the Graduate Outcomes data to other information for research purposes.
The UK HE funding and regulatory bodies are:
- Office for Students
- Medr (the Welsh Commission for Tertiary Education and Research)
- Scottish Funding Council
- Department for the Economy in Northern Ireland
Public authorities we share data with include:
- Department for Education
- Welsh and Scottish Governments
- Department for Business, Energy and Industrial Strategy
- UK Research and Innovation
- Teaching Regulation Agency
- National Health Service and associated bodies such as Health Education England and the Department of Health and Social Care
- General medical Council
- Office for National Statistics
- National Records of Scotland
- Northern Ireland Statistics and Research Agency
- National Audit office
- Student Loans Company
In addition, if you provide your consent, we will share your contact details with our statutory customers – that is the funders and regulators of HE in the UK – for the purposes of them contacting you about participating in future research projects. You may also consent to your provider contacting you about your survey responses after the survey has closed. Otherwise, you will not be contacted by these organisations in relation to your participation in the survey.
We rely on the lawful basis of public task for providing information to HE providers, funders, regulators and other public authorities. Processing your personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
We rely on your consent to share your contact details with our statutory customers specifically for the purposes of them contacting you about future research projects.
Purpose 4 – our statistical and research activities
We use the survey response data for statistical and research purposes including the publication of National Statistics.
For example, we:
- Conduct research to understand outcomes after higher education.
- Produce and publish Office for Statistics Regulation accredited data
- Produce bespoke data extracts and reports
- Create and operate data visualisation and analysis products and tools, such as Heidi Plus and Interactive insights, and other products and services in the public interest and for the benefit of the education and research sector
- Publish information of use and benefit to the education and research sector and of interest to the wider public
- Monitor equality of opportunity through analysis of graduate demographics and characteristics
When producing statistic material for publication, we apply the HESA standard rounding methodology. This disclosure control ensures no personal data is included and no individuals can be identified in the published materials.
We rely on the lawful basis of public task for the above purposes. Processing your personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
We may also rely on the lawful basis of legitimate interests, where processing is necessary for researching, analysing and disseminating higher education information.
Purpose 5 – the provision of information to third parties for research, statistical and journalistic processing
Information is supplied to third parties under data sharing agreements that prevent recipients from using the data to identify individuals or to make decisions about them. Each agreement specifies the duration for which data may be processed. This is usually one year but may be longer, if necessary, for the specific research purpose.
Each request for data is assessed for its compliance with data protection legislation and its compatibility with the HESA Student Collection Notice. Jisc ensures that only the minimum amount of data necessary for the specified research purpose is supplied to users. If the supplied information is to be published the HESA Rounding Methodology or an equivalent disclosure control must be applied.
Examples of data recipients include:
- Higher education sector bodies
- Higher education providers
- Schools and further education providers
- Academic researchers and students
- Commercial organisations (e.g. recruitment firms, housing providers, graduate employers)
- Unions
- Non-governmental organisations and charities
- Local, regional and national and international government bodies
- Journalists, media and public relations organisations
Jisc publishes a register containing information relating to the recipients to whom we disclose data for statistical purposes.
We rely on the lawful basis of public task for the above purposes. Processing your personal data is necessary for the performance of a task carried out in the public interest or in the exercise of official authority vested in us.
We may also rely on the lawful basis of legitimate interests, where processing is necessary for researching, analysing and disseminating information about HE. Processing may also be necessary for the legitimate interests of recipient third parties, in undertaking research, statistical and journalistic activities relating to HE.
Purpose 6 – support for individuals in crisis
In exceptional circumstances, where Jisc becomes aware that your survey responses indicate that there is a significant risk posed to you or others, we may contact your provider or request a support organisation to contact you.
We will only share what you tell us and take the above steps in the following circumstances:
- If you indicate that you have taken steps to end your life or you appear to be at risk of being unable to keep yourself safe from suicide
- We believe that you or someone else has been, or is, at risk of serious harm
We take your confidentiality very seriously and will only consider speaking to someone else or arranging for you to be contacted in the circumstances set out above. Where those circumstances apply, even if you haven’t given your provider explicit consent to contact you, we may still ask them to arrange contact.
We may rely on the lawful basis of vital interests to protect your life. We may also rely on the lawful basis of legitimate interests where processing is necessary for Jisc to protect your safety and wellbeing.
Purpose 7 – use of graduate social media responses
If you post publicly on social media (X, Facebook, LinkedIn, Instagram) that you completed the Graduate Outcomes survey, we may respond to your post and may send you a direct message in relation to the promotion of the survey.
We sometimes ask graduates who have publicly posted if they’d like to participate in promotional activities designed to encourage fellow graduates to complete the Graduate Outcomes survey. For example, we may ask if we can use a screenshot of your social media post, a quote from your social media post, or a quote, picture or short video that you provide to us. These materials may be used in survey invitation emails, newsletters, on the Graduate Outcomes website, or on Graduate Outcomes social media channels.
Processing your personal data to communicate with you is necessary for the purposes of Jisc’s legitimate interest in promoting engagement with and maximising the responses to the Graduate Outcomes survey.
We rely on your consent to process your personal data in the form of publicly published promotional material.
How long do we keep your data?
We retain your contact details for approximately 12 months after the last cohort of each year’s graduates has been surveyed. This is to allow for any audit or re-survey that might be required by the funding and regulatory bodies, or any additional analysis related to the quality of the contact details. For example, for those graduating in 2023/24, contact details are likely to be deleted in December 2026.
We retain your survey responses for 7 years after the survey collection closure date. This is to allow for any re-delivery requirements that may be required during this period.
Other data, for example, contributions to blogs and case studies will be retained for as long as necessary to fulfil our purposes, subject to any overriding right of erasure on your part.
Aggregated and anonymised results are retained indefinitely for research and statistical processing purposes.
More on data sharing and the use of third-party service providers
We describe above how we share data with HE providers, funding and regulatory bodies, other public authorities and third parties for various public and legitimate interests.
We also use a number of third-party suppliers to help us deliver the survey. These include our call centre provider IFF Research and our feedback management solution supplier, Forsta. Read more about our suppliers.
We may also share your data with a range of external organisations where it’s necessary for our purposes as permitted or required by law, including the following:
- Companies within our group
- Our third-party suppliers, business partners and sub-contractors for business administration, support, processing, insurance, banking or IT purposes. For example, by using customer relationship management systems
- Our professional advisors including external auditors who provide professional services to us and are bound by confidentiality obligations
- Analytics or search engines that enable us to optimise and improve your website experience
- Third parties for example, social media sites, who you consent to us sharing your data with
- Our regulators, law enforcement or fraud prevention agencies, as well as our legal advisers, courts, tribunals, the police and any other authorised bodies, for the purposes of investigating any actual or suspected criminal activity or other regulatory or legal matters
- A third party who has purchased or merged with our organisation, in which case personal data held by us about you will be transferred to that third party (and its professional advisors) to carry on our business
We ensure data sharing agreements are in place before sharing your data with any other data controllers. Independent data controllers will have their own privacy information and are responsible for handling your data in compliance with data protection law.
Where we appoint data processors to assist us with any data processing activity, they are contractually bound to act on our behalf and in accordance with our instructions. Our contracts prevent them from using your data for any purpose outside of what we’ve asked them to do as our data processor.
International data transfers
We hold our data in the UK and Ireland.
However, some of our suppliers may be located outside the UK. If we transfer your data outside the UK, we ensure one of the following appropriate safeguards is in place, in accordance with data protection law:
- An adequacy decision from the Secretary of State, which says that the recipient country provides an adequate level of protection of personal data
- An approved form of contract to protect the personal data, namely either the UK Addendum to the EU standard contractual clauses or UK international data transfer agreement
- A lawful exception to the rules relating to overseas data transfers
Security
Jisc takes information security extremely seriously and is committed to keeping your data secure. Jisc is certified to information security standards and undertakes detailed monitoring of its systems. This includes logging IP addresses of users of the survey system.
Jisc is certified to the ISO27001 international standard for information security management, and the UK Cyber Essentials standard for cyber security. The systems used to run the Graduate Outcomes survey are subject to penetration testing to identify and minimise vulnerabilities.
The online survey system logs the IP address, operating system and browser of each user for security and audit purposes and to improve the quality of the survey system.
Your privacy rights
Your personal data rights allow you to know about and take action relating to your personal data when it’s held by organisations, such as Jisc. Not all rights are available in every case and there are some exemptions that override your rights in certain circumstances. However, we always aim to fulfil any personal data rights request where possible.
The right to be informed
You have the right to know what personal data we hold about you and why and how we process it. We’re obliged by law to provide you with privacy information and we do this through our privacy notices.
The right of access
You have the right to ask us for a copy of the personal data we hold about you. This is known as making a subject access request or SAR.
You can ask us for a copy of any information we’re holding about you, but there are times when the law says we may not need to provide it. We’ll make a reasonable and proportionate search for your data and may withhold information that reveals the personal data of someone else.
The right of rectification
You have the right to ask us to correct or delete inaccurate personal data. If you think we’re holding incomplete data about you, you can also ask us to complete it by adding more details.
The right of erasure
You have the right to ask us to delete personal data we’re holding about you. This is sometimes called ‘the right to be forgotten’ and only applies in limited circumstances.
The right to erasure doesn’t apply to activities covered by the lawful basis of public task. However, our policy is to accept erasure requests made before midnight on 31 December in a given collection year. Deletion requests made later than this date will be denied.
The right to restrict processing
In certain circumstances you have the right to ask us to restrict, or temporarily limit, the way we’re processing your data. For example, when you’ve challenged the accuracy of your data or objected to our use of it, you might ask us to stop doing something with your data until these issues are resolved.
The right to object
You have the right to object to the way we’re using your personal data at any time. However, this doesn’t mean we’ll always stop using your data for the purposes you’ve objected to. We’ll consider your interests and rights and determine if these outweigh our legitimate reasons for continuing.
The right to withdraw consent
At any time after providing consent for us to use your data, you may withdraw your consent.
More information about Jisc and how to contact us
Jisc is a not-for-profit company limited by guarantee, registered in England.
Company number: 05747339
Charity number in England and Wales 1149740, charity number in Scotland SC053607
ICO registration number: Z9546606
Registered office: 4 Portwall Lane, Bristol, BS1 6NB
Under the Higher Education and Research Act 2017, Jisc is the designated data body for higher education in England.
Jisc’s wholly owned subsidiary, Jisc Services Limited, is registered in England, company number: 02881024. Jisc Services Limited has the same contact details and staff as Jisc and is registered with the ICO: ZB729749.
Both companies have appointed a data protection officer (DPO). To contact the DPO and Jisc’s privacy team you can email data.protection@hesa.ac.uk.
Complaints
If you’re unhappy with the way we’ve handled your personal data or dealt with an information rights request, please contact our privacy team using the email given above. We’d like the opportunity to respond and hopefully resolve matters. If you remain dissatisfied, you have the right to complain to the ICO.
The ICO publishes information, help and guidance about your rights and how to exercise them which you can read on the ICO website.
Date published: 1 December 2025